Orders placed on items with "pre order" written beside them are subject to a wait time of between 1 week - 2 months depending on COVID-19 alert levels and other elements that could affect production.
Refunds and exchanges are available on items that are faulty, the incorrect size or not the right style for you but each case will be handled individually and we reserve the right to refuse a refund if we believe the item has been damaged deliberately, unclean or tampered with in some way. Returning items for refund or exchange is a customer expense that we will not cover. We will cover the cost of shipping replacement items.
If an item sells but is out of stock, we will do our best to help you find something else or provide a full refund depending on your preference.
If an order is made in a region we do not ship to we will contact you immediately for a full refund. Alternatively if we can find a suitable shipping rate for your region we will email you this option. For a list of the countries we do ship to please see below. We are working to expand this list over the next few years.
*we ship to some but not all countries in these regions.
If you wish to make an order but live outside of these regions, please email us first so we can arrange a custom shipping rate that suits your region.
For people placing orders from outside of New Zealand and Australia, please be warned about the taxes and duties you may incur when purchasing product from New Zealand. This will vary from case to case but can be up in the hundreds of dollars/pounds/euros and is an expense that we, Papa Clothing will not cover. For further information about these charges please contact your local customs agent.
In cases of suspicion of fraudulent behaviour, we reserve the right to refuse a sale and/or refund it immediately.