Terms and Conditions
Terms of Sale
Orders placed on items with "pre order" or "made to order" written beside them are subject to a wait time of between 1 week - 2 months depending on COVID-19 alert levels and other elements that could affect production.
Returning something that has been "made to order" is sometimes possible but it is subject to some conditions:
1. The garment must be in perfect condition
2. We only offer exchange or online store credit for made to order garments - we will not give out cash refunds for garments that were made to order.
3. If you order an older style or a one of a kind, custom style then we will not be able to offer an exchange, refund or store credit. These sales are all final.
Refunds and exchanges are available on *stocked items that are faulty, the incorrect size or not the right style for you but each case will be handled individually and we reserve the right to refuse a refund if we believe the item has been damaged, unclean or tampered with in some way. Returning items for refund or exchange is a customer expense that we will not cover. We will cover the cost of shipping replacement items.
*"stocked" refers to items that are pre-made / off the rack. This excludes items that we have made to order.
If an item sells but is out of stock, we will do our best to help you find something else or provide a full refund depending on your preference.
If an order is placed in a region we do not ship to we will contact you immediately for a full refund. Alternatively if we can find a suitable shipping rate for your region we will email you this option. For a list of the regions we do ship to please see below. We are working to expand this list over the next few years.
*we ship to some but not all countries in these regions.
If you wish to make an order but live outside of these regions, please email us first so we can arrange a custom shipping rate that suits your region.
For people placing orders from outside of New Zealand and Australia, please be warned about the taxes and duties you may incur when purchasing product from New Zealand. This will vary from case to case but can be up in the hundreds of dollars/pounds/euros and is an expense that we, Papa Clothing will not cover. For further information about these charges please contact your local customs agent.
In cases of suspicion of fraudulent behaviour, we reserve the right to refuse a sale and/or refund it immediately.
The information on this website is only general information. Papa Clothing is not responsible for any error, omission or defect in the information provided. We are not liable for any loss suffered in connection with the use of this website or any of its content.
This website is owned and operated by Papa Clothing The contents of this website are protected under copyright law. The copyright is owned by Papa Clothing unless otherwise indicated.
Papa Clothing and its logo are registered trademarks of Papa Clothing Ltd and may not be used without written agreement.
We have provided links to other websites where this information may assist you. This is not an endorsement of those websites, any products that they offer or any information they provide. Papa Clothing does not have any control over, and is not responsible for, the accuracy of any information on those sites.
If you are establishing an external link to our website, then the link should be to our home page. If it is not, then an automated link-checker should regularly check the integrity of any link to an alternate page. We retain the right to request the removal of any link to our website or to disable any such link.
Where contact details have been provided on this website it is for the convenience of our clients. These are not to be used for unsolicited commercial electronic messages or spam.
At Papa Clothing we strive to provide you with the highest quality products/services. We value the trust that you place in us and are committed to maintaining that trust. In providing some of our services we may need to collect personal information about you but are strongly committed to protecting your privacy and ensuring the security of all personal information we hold.
What personal information we collect
If you engage our professional services, we may collect and store your personal information (or that of members of your family), including your name, addresses, date of birth, telephone number, including financial and other commercial details. Personal information may be provided to us by you directly or by a third party. We will collect this information through on-line forms, questionnaires, our payment portals and email and personal communications. We will use this information to provide you with our products or services. We may also use your contact information for related purposes, such as providing you with relevant updates, information about our other services, or for the purpose of managing our business.
if you contact us through this website, you may provide us with personal information including your name and contact details. We may use this information to keep in touch with you and to provide you with information which may be of interest to you. You can opt out of this service at any time. We also collect anonymous information about the numbers and frequency of visitors to our website, including using cookies (which you can exclude by changing your web browser settings).
When we will disclose your information
Papa Clothing is bound by strict professional obligations of confidentiality in relation to our clients’ personal and business information and we take those obligations very seriously. Your personal and confidential information will only be disclosed:
- if you authorise us to make a disclosure
- it is disclosed for the purpose for which we collected it (eg to deliver the services we provide, which may include reporting to a third party of which you have been made aware)
- the disclosure is required or permitted by
Your information may be accessed by principals, consultants, and employees of Papa Clothing. From time to time, we may engage contractors (eg IT consultants) or professional advisers (eg accountants) to assist with some aspects of our organisation’s operations and these contractors may be able to access your information. However, all contractors as subject to strict confidentiality conditions.
How your information is stored
We store your information in computer databases, paper files and other electronic records. Papa Clothing and our IT service provider take all reasonable steps to protect your personal information from loss, misuse, unauthorised access and disclosure. However, electronic communications are never 100% secure and when you share your information with us it is at your own risk. Your personal information will not be sold to anyone. When your personal information is no longer required to be kept, we will either destroy it or de-identify it.
Questions or concerns?
If you have any questions or concerns about our management of personal information, you want to know what personal information we hold about you (there may be a fee associated with such access) or you want to correct, update, or delete any personal information please contact us. If you wish to opt out of receiving any further communications from us, you can do so at any time.
© Papa Clothing 2022